13

*Shipping Policy

At MirandaCraftHK, we craft our jewelry with personal care and attention, and each piece is made to order. Here's what you can expect once you've placed your order: .

Production Time

- Please allow 1-3 days for us to create your jewelry before it ships.

Delivery Estimates

- We prioritize express shipping to get your items to you as quickly as possible. Most orders arrive within a week after dispatch, but please refer to the Estimated Time of Arrival (ETA) provided at checkout. - For remote areas such as islands or regions where express shipping is not available, we use standard shipping, which may be 7 to 14 days slower than express. We appreciate your understanding.

Address Confirmation

- It's crucial to double-check your shipping address at checkout. We highly recommend leaving a contact number for the courier to reach you. We cannot assume responsibility for delivery issues due to incorrect shipping details.

Parcel Concerns

- If your order hasn't arrived after the expected period, or if it shows as delivered but you haven't received it, please contact us promptly.

Damaged or Incorrect Items

If within 15 days of delivery you notice any damages or receive the wrong item, reach out to us. We'll evaluate the situation and aim to provide a reshipment.

*Return Policy

Your satisfaction with our jewelry is paramount. Here's our commitment to you if something isn't quite right:

Quality Guarantee

- Within 30 days of receipt, if your jewelry has a quality issue, we'll assess the situation and offer a replacement or fully refund if necessary.

Size and Style Exchange

For any size mismatches or style changes (excluding custom-made items), please contact us within 15 days of delivery to arrange for an exchange. Note that shipping costs for exchanges will be your responsibility.

Custom Orders

Due to the personalized nature of our made-to-order jewelry and the unique energy of crystals, we do not offer returns unless there's an issue with the item's quality or condition upon arrival.